Privacy Policy
Last Updated: [31/05/26]
At Halo Kollective, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase our products, subscribe to our newsletter, or otherwise interact with us.
Throughout this Privacy Policy, the terms "Halo Kollective", "we", "our", and "us" refer to Halo Kollective. The terms "you" and "your" refer to any visitor, customer, subscriber, or user of our website and services.
By using our website and services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, legal requirements, or regulatory obligations.
Any updates will be published on this page and become effective immediately upon posting. We encourage you to review this Privacy Policy periodically.
Information We Collect
We may collect personal information directly from you, automatically through your use of our website, and from trusted third-party service providers.
Information You Provide Directly
When you interact with Halo Kollective, you may provide information including:
Full name
Email address
Shipping address
Billing address
Phone number
Payment information
Account details
Customer service enquiries
Newsletter subscription details
Product reviews or feedback
Providing certain information may be necessary for us to process orders and provide our services.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referring websites
Website interactions
This information helps us understand how visitors use our website and allows us to improve customer experience.
Information from Third Parties
We may receive information from trusted service providers and partners including:
Payment processors
Shipping providers
Marketing platforms
Analytics providers
Fraud prevention services
Squarespace and integrated ecommerce tools
Any information received from third parties will be handled in accordance with this Privacy Policy.
How We Use Your Information
We may use your personal information for purposes including:
Order Fulfilment
To:
Process orders
Confirm purchases
Arrange shipping
Process returns and exchanges
Provide customer support
Marketing Communications
To:
Send newsletters
Notify you of new product launches
Share promotions and special offers
Provide brand updates
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
Website Improvement
To:
Analyse website performance
Improve website functionality
Understand customer preferences
Develop new products and services
Security and Fraud Prevention
To:
Detect fraudulent activity
Protect customer accounts
Verify transactions
Maintain website security
Legal Compliance
To:
Comply with applicable laws
Respond to lawful requests
Enforce our Terms & Conditions
Protect our legal rights
Cookies and Tracking Technologies
Halo Kollective uses cookies and similar technologies to improve website performance and enhance your shopping experience.
Cookies may be used to:
Remember your preferences
Maintain shopping cart functionality
Analyse website traffic
Measure advertising effectiveness
Improve website performance
Most web browsers allow you to manage cookie settings through browser preferences.
Disabling cookies may affect certain website features and functionality.
Newsletter and Marketing Communications
If you subscribe to our newsletter, you consent to receive marketing communications from Halo Kollective.
These communications may include:
Product launches
Promotions
Exclusive offers
Brand news
Marketing updates
You may unsubscribe at any time by selecting the unsubscribe link in any marketing email.
We do not sell your personal information to third parties for marketing purposes.
Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
Payment processors
Shipping carriers
Website service providers
Email marketing providers
Analytics providers
Fraud prevention providers
Professional advisers where required
We only share information necessary for these parties to perform their services.
Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review their privacy policies before providing personal information.
Data Security
We take reasonable measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
You provide information at your own risk.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Fulfil orders
Meet legal obligations
Resolve disputes
Enforce our agreements
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Children's Privacy
Halo Kollective does not knowingly collect personal information from children under the age of 16.
If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to remove the information.
Your Privacy Rights
Subject to applicable laws, you may have rights regarding your personal information, including the right to:
Access personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where permitted by law
Withdraw marketing consent
Request information about how your data is used
To exercise these rights, please contact us using the details below.
Australian Privacy Compliance
Halo Kollective is committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) where applicable.
Nothing in this Privacy Policy limits any rights you may have under Australian privacy legislation.
Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or a privacy-related concern, please contact us:
Halo Kollective
Email: hello@halokollective.com.au
We are committed to addressing privacy concerns promptly and transparently.