Returns & Exchanges Policy
Effective Date: [31/05/26]
At Halo Kollective, we want you to feel confident in every purchase. If your order isn't quite right, we're here to help.
Please read the following Returns & Exchanges Policy carefully before submitting a return request.
Size Exchanges
We understand that finding the perfect fit online can sometimes be difficult.
If you need a different size, we offer exchanges within 14 days of receiving your order.
To be eligible for a size exchange:
The item must be unworn, unwashed, and unused.
All original tags must remain attached.
The item must be returned in its original condition.
Proof of purchase must be provided.
Your exchange request must be submitted within 14 days of delivery.
Customers are responsible for all return shipping costs associated with size exchanges.
Once your return is received and inspected, we will process your exchange subject to stock availability.
If your requested size is unavailable, a store credit may be offered at our discretion.
Sale Items
Items purchased during sales, promotional events, clearance sales, or marked as "Final Sale" are not eligible for exchange, refund, or store credit unless required under Australian Consumer Law.
We recommend reviewing sizing information carefully before purchasing sale items.
Faulty or Damaged Items
Halo Kollective complies with all rights and remedies available under the Australian Consumer Law.
If you believe you have received an item that is:
Faulty;
Damaged;
Not of acceptable quality;
Not fit for its intended purpose; or
Not as described,
please contact us as soon as reasonably possible after discovering the issue.
To assist with your claim, we may request:
Your order number;
A description of the issue;
Clear photographs of the fault or damage.
Where a product is confirmed to be faulty, Halo Kollective may provide a repair, replacement, refund, or other remedy in accordance with Australian Consumer Law.
Normal wear and tear, accidental damage, misuse, improper washing, failure to follow care instructions, or damage caused by external factors are not considered manufacturing faults.
Return Conditions
Returned items that do not meet the above requirements may be rejected and returned to the sender at the customer's expense.
For hygiene and quality control reasons, returned items must be received in a clean and resalable condition.
Halo Kollective reserves the right to refuse returns that show signs of wear, washing, staining, alteration, or damage caused after delivery.
Refund Processing
Approved refunds will be issued to the original payment method used at checkout.
Please allow up to 5 business days for your refund to be processed after your return has been approved. Depending on your financial institution, additional processing times may apply before funds appear in your account.
Original shipping charges are non-refundable unless required by Australian Consumer Law.
How to Request a Return
Step 1
Email us at hello@halokollective.com.au with your order number and reason for return.
Step 2
Our team will review your request and provide return instructions if your return is eligible.
Step 3
Package the item securely and send it to the address provided by our customer support team.
Step 4
Once received and inspected, we will process your exchange, refund, or other applicable remedy.
Contact Us
If you have any questions regarding returns, exchanges, or faulty products, please contact:
Halo Kollective
Email: hello@halokollective.com.au
We appreciate your support and thank you for choosing Halo Kollective.