Shipping Policy
Effective Date: [31/05/26]
At Halo Kollective, we are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy carefully before placing an order.
Processing Times
Orders are generally processed within 1–3 business days from the date your order is placed.
Orders placed on weekends, public holidays, or during peak promotional periods may require additional processing time.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times are separate from shipping and delivery timeframes.
Shipping Methods & Delivery Estimates
Delivery timeframes are estimates only and may vary depending on your location, carrier operations, weather conditions, and other factors beyond our control.
Australia
Standard Shipping
Estimated delivery: 2–8 business days after dispatch
Express Shipping
Estimated delivery: 1–4 business days after dispatch
Shipping Rates
Shipping costs are calculated at checkout based on the delivery destination, shipping method selected, and order value.
Australia
Standard Shipping
Flat rate of $10 AUD
Express $15 AUD
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing tracking details.
You can use the tracking number provided to monitor your shipment's progress through the carrier's tracking system.
If you have not received your tracking information within a reasonable period after placing your order, please contact us at:
Shipping Locations
Halo Kollective currently ships to:
Australia
We may expand shipping destinations in the future.
Certain regional or remote locations may experience longer delivery timeframes.
Delays Outside Our Control
While we work closely with our shipping partners, Halo Kollective cannot guarantee delivery dates.
We are not responsible for delays caused by:
Postal carriers
Customs processing
Severe weather events
Natural disasters
Public holidays
Industrial action
Government restrictions
Other circumstances beyond our reasonable control
Lost or Damaged Parcels
Lost Parcels
If you believe your order has been lost in transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of delivery and provide:
Your order number
A description of the damage
Clear photographs of the damaged item and packaging
We will assess the issue and provide a suitable remedy where appropriate.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.
Halo Kollective is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping details supplied by the customer.
If an order is returned to us due to an incorrect address, additional shipping charges may apply before the order can be resent.
Order Changes and Cancellations
We begin processing orders quickly to ensure prompt dispatch.
If you need to modify your order, please contact us immediately at:
While we will do our best to accommodate requests, we cannot guarantee changes once an order has been submitted.
Order Cancellations
Orders may only be cancelled before they have entered processing or fulfilment.
Once an order has been processed or dispatched, cancellation may not be possible.
Where a cancellation request is approved after payment processing has occurred, Halo Kollective reserves the right to deduct any non-recoverable transaction, processing, or administrative costs incurred.
Customs and Import Duties
International orders may be subject to customs inspections, import duties, taxes, or other government charges.
These charges are determined by the destination country and are the sole responsibility of the customer.
Halo Kollective has no control over these fees and cannot estimate their cost.
Customers are encouraged to check local customs regulations before placing an international order.
Returns and Shipping Costs
For information regarding exchanges, faulty items, and return eligibility, please refer to our Returns & Exchanges Policy.
Please note:
Customers are responsible for return shipping costs associated with size exchanges.
Sale items are final sale unless required otherwise under Australian Consumer Law.
Approved refunds will be issued in accordance with our Returns & Exchanges Policy and Australian Consumer Law.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us:
Halo Kollective
Email: hello@halokollective.com.au
Thank you for shopping with Halo Kollective. We appreciate your support and look forward to delivering your order.